Customer Satisfaction Survey - Norca Air Conditioning & Refrigeration, Corp.

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Customer Satisfaction Survey

About You...

Your Name *

First

Last

Your Address *

Line 1

Line 2

City

State

Zip Code

Country

Your Phone Number *

-

-

Your Email *

If you would like to refer a friend to us, please enter their contact information below.

Friends Name *

First

Last

Friends Phone Number *

-

-

Friends Email *

Which of the following best describes the purpose of our visit? *

Sales/Installation Service/Repair

Your Experience...

Promptness of personnel *

Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied

Professional appearance (personnel/vehicles/ect.) *

Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied

Courtesy and friendliness *

Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied

Took time to understand my needs *

Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied

Knowledgable *

Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied

Kept my home neat and clean *

Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied

Explained operation and maintenance of system *

Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied

Explained equipment and labor warranties *

Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied

Completed the work in a timely manner *

Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied

Resolved any issues to my satisfaction *

Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied

Overall Satisfaction *

Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied

How likely are you to recommend us to a friend or colleage? *

Yes No Maybe

Are you interested in a service and or a maintenance agreement? *

Yes No Maybe

Would you like to receive our newsletter for news, tips and special offers? *

Yes No

Please share any additional comments or describe in your own words your overall experience (for example, what you thought the technician did exceptionally well, or what could have been better). *

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Norca Air Conditioning & Refrigeration, Corp.
CAC 008864 * CAC 012821 * CMC 045850